From the Chrisman Commentary 8/21/2025

The tides are changing in the world of servicing. Are you getting left on a sandbar? The days of a three-day window to do a simple payment reversal are gone, and if you are a servicer struggling with tech built 50-plus years ago, it may be prudent to start looking at modern options. You demand it on the origination side, why have you not given your employees and most importantly your borrowers the same courtesy? A top lender that signed with Flex for our stand-alone default solution stated the following: you provide open APIs to build our own integrations, free data access, and a workflow-driven solution with pre-delivered 50-state default templates that servicers can change themselves. It’s time to bring servicing to the modern era. Flex can help. Contact John McCrea.