Categories & Highlights
- Member Experience & Retention
- Stratmor reports a 75%+ drop in satisfaction between origination and servicing
- 1 in 4 borrowers go elsewhere for their next loan
- 80%+ servicing tasks completed via mobile
- 24/7 bilingual portal access
- Operational Efficiency
- 2x MBA benchmark for FTEs per loan serviced
- Queue-driven task management
- Cloud-native architecture
- Integrated imaging and document submission
- Compliance & Scalability
- GSE and GNMA-certified workflows
- Full 50-state default management
- Open APIs
- Financial Impact
- Lower cost-to-service per loan
- Higher lifetime value per borrower
- Reduced delinquency resolution time
Senior Vice President of Business Development