Customer Service Excellence in Mortgage Servicing Executives in the mortgage industry are used to technology developers promising them tools to make their operations better, cheaper and/or faster. Over the years, many such tools have emerged that fulfilled that...

MortgageFlex is honored to be named as a 2024 Innovations Award Winner by the Executive Team of PROGRESS in Lending. This honor is the Gold Seal when it comes to recognizing true industry innovation.

We talk a lot in this newsletter about innovative technologies, but if we’re being honest most of the mortgages originated today are created on the technological equivalent of a BlackBerry. Servicers may as well be equipped with rotary phones because most servicing...