We talk a lot in this newsletter about innovative technologies, but if we’re being honest most of the mortgages originated today are created on the technological equivalent of a BlackBerry. Servicers may as well be equipped with rotary phones because most servicing...

Changing the Way the Industry Sees Servicing In any industry, you’ll find successful executives leaning into their core competencies and ignoring the work that won’t set them apart. Over time, a business can calcify into rigid roles and departmental silos. This can...

Why Mortgage Servicing is a Strategic Imperative Lenders who are seeking a new source of revenue are increasingly looking at mortgage servicing. In discussions we had with lenders at both this spring’s MBA Servicing Solutions and Mortgage Bankers Association’s...